Frequently Asked Questions

Frequently Asked Questions

General Trade Show Questions

Where is ISSA/INTERCLEAN® 2017 being held?

ISSA/INTERCLEAN® North America Trade Show and ISSA Convention will be held in Las Vegas, NV, USA, September 11–14. Exhibit days are September 12-14. The trade show will be held at the Las Vegas Convention Center, located at 3150 Paradise Rd., Las Vegas, NV 89109.

Do I have to be a member of ISSA to attend?

No, you do not have to be a member of ISSA to attend. However, ISSA members receive reduced rates on their trade show registration fees. To learn more about ISSA membership, visit http://www.issa.com/join or call 800-225-4772 (North America) or 847-982-0800.

How much does it cost to register?

The 2017 ISSA/INTERCLEAN North America Trade Show and ISSA Convention offers a variety of options that allow you to customize your experience and the earlier you register, the more you save. For a complete list of your registration options, visit issa.com/register.

How can I register?

You can register online at www.issa.com/register. You can also register onsite in Las Vegas, but please note that you may need to wait in line.

I received an email saying my registration is in process, what does this mean?

ISSA is a member-based association. Non-member attendees must go through a verification process. You will receive an email regarding your registration within approximately 3 days.

I am an ISSA member and have registered to attend ISSA/INTERLEAN North America show but have not received my barcode, what should I do?

First check your spam filter. If you do not find your confirmation letter with your bar code there, you can log back into the registration portal to check that you have entered the correct e-mail address. Within the portal, you will be able to re-send your confirmation letter. If you need assistance, please call the Registration Customer Service line toll free at 800-310-7554; international registrants, please call 240-439-2554 or e-mail Registration Customer Service at ISSA@experient-inc.com.

How do I change the name on my trade show badge?

Please click on the unique registration ID number found in your registration confirmation e-mail; this will take you back to your original registration where you will be able to edit profile information and change the name of the registrant who will be attending. If you can’t locate your confirmation letter, just visit the registration page and sign in to update the name. For further assistance, contact Registration Customer Service line toll free at 800-310-7554; international registrants, please call 240-439-2554 or e-mail Registration Customer Service at ISSA@experient-inc.com.

If I lose my badge at the show, can I have a new badge reprinted?

Yes. A new badge will be $50 ($150 for non-exhibiting manufacturers)

I have registered for the show, but forgot to register for the ISSA Convention seminars or the all-inclusive trade show and convention package. How can I add these?

You can register onsite or online. To register online, click on the unique registration ID number found in your registration confirmation email; this will take you back to your original registration, where you’ll be able to add ISSA Convention seminars or the all-inclusive trade show and convention package to your registration. Fees will apply.

Do I have to register with a company in order to attend?

Yes. ISSA/INTERCLEAN® is an industry trade show for the cleaning industry. It is not open to the general public.

Can I register someone from a different company under my own company name?

No. All attendees must be full-time employees of the company they are representing.

What is the deadline date to receive free trade show badges (if applicable)?

Trade Show Badge Only*
By June 30, 2017: $0
By August 31, 2017: $50
Non-members are also subject to membership fees.

*Except non-exhibiting manufacturers; for more information, see issa.com/register.

What are the registration hours?

Sunday: 8:00 a.m. to 5:00 p.m.
Monday: 7:30 a.m. to 5:30 p.m.
Tuesday: 8:00 a.m. to 5:30 p.m.
Wednesday: 8:00 a.m. to 5:30 p.m.
Thursday: 8:00 a.m. to 2:30 p.m.

What are the trade show hours?

Tuesday, September 12
Outdoor Exhibits: 8:00 a.m. to 5:30 p.m.
Exhibit Hall: 10:00 a.m. to 5:30 p.m.

Wednesday, September 13
Outdoor Exhibits: 8:00 a.m. to 5:30 p.m.
Exhibit Hall: 10:00 a.m. to 5:30 p.m.

Thursday, September 14
Outdoor Exhibits: 8:00 a.m. to 2:30 p.m.
Exhibit Hall: 10:00 a.m. to 2:30 p.m.

 

How do I make hotel arrangements and learn more about the official ISSA/INTERCLEAN hotel block?

Hotel arrangements can be made at issa.com/hotels using official housing vendor, onPeak. Or, you can register for the event and book a hotel room during the same session. If you don’t know the names of those needing hotel rooms, don’t worry. You can book your hotel reservation and go back and add the names at a later date.

Please be aware that ISSA has only one official housing partner: onPeak. You may be contacted by outside vendors claiming to be the official housing partner for ISSA/INTERCLEAN North America 2017, but they are not.

What is My Show Planner?

My Show Planner makes it easier for you to plan your show experience so you get the most out of your time onsite.

Using this new tool, you can:

  • Explore the 60+ seminars, hands-on training workshops, and networking events offered, and schedule the specific ones you’d like to attend. (Be sure to include the ISSA Convention Seminar package and any optional events when you register.)
  • Browse hundreds of exhibitor listings, explore new companies, and save time by adding them to the list of exhibitors you want to visit.
  • Sync your My Show Planner schedule with ISSA/INTERCLEAN mobile app so you can have access wherever you are.

The best part is that you’ll have your schedule at your fingertips throughout the entire event. Trouble logging in? Click here for help.

Can I bring my spouse?

Yes, however, full admission fees apply.

How can I register for the ARCSI Annual Cleaning Convention?

The ARCSI Annual Cleaning Convention is now part of ISSA/INTERCLEAN North America. To register, click here and select the Residential Cleaning Connection package to receive all the same value-packed events you are used to — and more! The Residential Cleaning Connection package is $249. The package includes all the ARCSI and ISSA seminars and workshops, the keynote speakers, the trade show floor and the evening networking events.

I’m an ARCSI member or residential cleaning company. How do I register for the show?

The ARCSI Annual Cleaning Convention is now part of ISSA/INTERCLEAN North America. To register, click here to receive all the same value-packed events you are used to — and more! The Residential Cleaning Connection package is $249. The package includes all the ARCSI and ISSA seminars and workshops, the keynote speakers, the trade show floor and the evening networking events.

I own a residential cleaning company. Do you have education for me at ISSA/INTERCLEAN?

Yes, this year there is a Residential Cleaning Connection package that features education designed specifically for owners and managers of residential cleaning companies. The package provides 20+ hours of education customized for residential cleaning companies, targeting topics like hiring, employee engagement, and customer service and hiring concerns. To register, click here to register for the Residential Cleaning Connection package.

Didn’t find the answers you were looking for? Contact ISSA Customer Service at cs@issa.com, or 847-982-0800.