Frequently Asked Questions

General Trade Show Questions

Where is the ISSA Show 2018 being held?

The ISSA Show will be held in Dallas, TX, USA, October 29-November 1, 2018. Exhibit days are October 30-November 1. The trade show will be held at the Kay Bailey Hutchison Convention Center, located at 650 S Griffin St, Dallas, TX 75202.

Do I have to be a member of ISSA to attend?

Yes, you do have to be a member of ISSA to attend. Members receive reduced rates on their trade show registration fees. Non-members will be charged a member fee which grants them an introductory membership trail with ISSA. To learn more about ISSA membership, visit or call 800-225-4772 (North America) or 847-982-0800 (international).

How much does it cost to register?

The ISSA Show offers a variety of options that allow you to customize your experience and the earlier you register, the more you save. For a complete list of your registration options, visit

How can I register?

You can register online at You can also register onsite in Dallas, but please note that fees will be higher the longer you wait, and you may need to wait in line.

I received an email saying my registration is in process, what does this mean?

ISSA is a member-based association. Non-member attendees must go through a verification process. You will receive an email regarding your registration within approximately 3 days.

I am an ISSA member and have registered to attend the ISSA Show North America but have not received my barcode, what should I do?

First check your spam filter. If you do not find your confirmation letter with your barcode there, you can log back into the registration portal to check that you have entered the correct email address. Within the portal, you will be able to re-send your confirmation letter. If you need assistance, please call ISSA toll free at 800-225-4772; for international registrants call 847-982-0800. You can also e-mail us at

How do I change the name on my trade show badge?

Please click on the unique registration ID number found in your registration confirmation email; this will take you back to your original registration where you will be able to edit profile information and change the name of the registrant who will be attending. If you can’t locate your confirmation letter, just visit the registration page and sign in to update the name. For further assistance, please call ISSA toll free at 800-225-4772; for international registrants call 847-982-0800. You can also e-mail us at

If I lose my badge at the show, can I have a new badge reprinted?

Yes. A new badge will be $100 ($150 for non-exhibiting manufacturers)

I have registered for the show, but forgot to register for the ISSA Show seminars or the all-access pass. How can I add these?

You can register onsite or online. To register online, click on the unique registration ID number found in your registration confirmation email; this will take you back to your original registration, where you’ll be able to add ISSA Show seminars or the all-access pass to your registration. Fees will apply.

Do I have to register with a company in order to attend?

Yes. ISSA Show is an industry trade show for the cleaning industry. It is not open to the general public.

Can I register someone from a different company under my own company name?

No. All attendees must be full-time employees of the company they are representing.

What is the deadline date to receive free trade show badges (if applicable)?

Trade Show Badge Only*
By July 31, 2018: $0
By October 28, 2018: $50
Onsite: $75

Non-members are also subject to membership fees.

*Except non-exhibiting manufacturers; for more information, see

What are the registration hours?

Sunday: 11:00 a.m. to 5:00 p.m.
Monday: 7:00 a.m. to 5:00 p.m.
Tuesday: 7:00 a.m. to 5:00 p.m.
Wednesday: 7:30 a.m. to 5:00 p.m.
Thursday: 7:30 a.m. to 2:00 p.m.

What are the trade show hours?

Tuesday, October 30
Exhibit Hall: 10:00 a.m. to 5:00 p.m.

Wednesday, October 31
Exhibit Hall: 10:00 a.m. to 5:00 p.m.

Thursday, November 1
Exhibit Hall: 10:00 a.m. to 2:00 p.m.


How do I make hotel arrangements and learn more about the official ISSA hotel block?

Hotel arrangements can be made at using official housing vendor, onPeak. Or, you can register for the event and book a hotel room during the same session. If you don’t know the names of those needing hotel rooms, don’t worry. You can book your hotel reservation and go back and add the names at a later date.

Please be aware that ISSA has only one official housing partner: onPeak. You may be contacted by outside vendors claiming to be the official housing partner for ISSA Show 2018, but they are not.

What is My Show Planner?

My Show Planner makes it easier for you to plan your show experience so you get the most out of your time onsite.

Using this tool, you can:

  • Explore the 90+ seminars, hands-on training workshops, and networking events offered, and schedule the specific ones you’d like to attend. (Be sure to include the ISSA Show Seminar package and any optional events when you register.)
  • Browse hundreds of exhibitor listings, explore new companies, and save time by adding them to the list of exhibitors you want to visit.
  • Sync your My Show Planner schedule with ISSA Mobile App so you can have access wherever you are.

The best part is that you’ll have your schedule at your fingertips throughout the entire event. Trouble logging in? Click here for help.

Can I bring my spouse?

Yes, however, full admission fees apply.

As a residential cleaning company, or a member of ARCSI, is it worth attending the ISSA Show?

Yes! The former ARCSI Annual Cleaning Convention is now part of the ISSA Show North America 2018. By attending the ISSA Show North America 2018, you will receive all the same value-packed events you are used to – and more! The 2018 show will feature a Residential Cleaning Connection package jampacked with education designed specifically for owners and managers of residential cleaning companies. The package provides 20+ hours of education customized for residential cleaning companies, targeting topics like hiring, employee engagement, and customer service and hiring concerns. To register, click here and select the Residential Cleaning Connection Package.

Is there a mobile app and how do I download it?

The ISSA Mobile App will be available for download through the Apple App Store and Google Play in Fall 2018.

Didn’t find the answers you were looking for? Contact ISSA Customer Service at, or 847-982-0800.