Attendee FAQ

Attendee Frequently Asked Questions

ISSA Show North America 2019 will be held in Las Vegas, NV, USA, November 18-21, 2019. Education sessions only day is November 18. Exhibit days are November 19-21, 2019. The event will be held at the Las Vegas Convention Center, located at 3150 Paradise Road, Las Vegas, NV 89109. Registration will be located in the South Hall and the trade show is located in the Central Hall.

Yes, you do have to be a member of ISSA to attend. Members receive reduced rates on their trade show registration fees. Non-members will be charged a member fee which grants them an introductory membership trial with ISSA. To learn more about ISSA membership, visit or call 800-225-4772 (North America) or 847-982-0800 (international).

The ISSA Show North America offers a variety of options that allow you to customize your experience, and the earlier you register, the more you save. For a complete list of your registration options, click here.

You can register online at If you are a member, you will need your Company ID number to begin. You can also register on site in Las Vegas, but please note that fees will be higher at that time, and you will wait in line.

ISSA is a member-based association. Non-member attendees must go through a verification process. You will receive an email regarding your registration within approximately three days.

First check your spam filter. If you do not find your confirmation letter with your barcode there, you can log back into the registration portal to check that you have entered the correct email address. Within the portal, you will be able to re-send your confirmation letter. If you need assistance, please call ISSA toll free at 800-225-4772; for international registrants call 847-982-0800. You can also email us at

Please click on the unique registration ID number found in your registration confirmation email; this will take you back to your original registration where you will be able to edit profile information and change the name of the registrant who will be attending. If you can’t locate your confirmation letter, just visit the registration page and sign in to update the name. For further assistance, please call ISSA toll-free at 800-225-4772; for international registrants call 847-982-0800. You can also email us at

You can register for upgrades online or on-site. To register online, click on the unique registration ID number found in your registration confirmation email; this will take you back to your original registration, where you can add certification workshops or the All-Access Pass to your registration. Fees will apply.

Yes. ISSA Show North America is a professional trade show for the cleaning industry. It is not open to the general public.

No. All attendees must be full-time employees of the company they are representing.

Trade Show Badge Only*
By September 17, 2019: $0
By November 16, 2019: $60
On site: $100

Non-members are also subject to membership fees.

*Non-exhibiting manufacturers will incur additional fees as well. If you are a manufacturer, please e-mail to discuss your attendance at the show.

Sunday, November 17: 12:00 p.m. to 5:00 p.m.
Monday, November 18: 6:30 a.m. to 5:00 p.m.
Tuesday, November 19: 6:30 a.m. to 5:00 p.m.
Wednesday, November 20: 7:30 a.m. to 5:00 p.m.
Thursday, November 21: 8:00 a.m. to 2:00 p.m.

Tuesday, November 19: 10:00 a.m. – 5:00 p.m.
Wednesday, November 20: 10:00 a.m. – 5:00 p.m.
Thursday, November 21: 10:00 a.m. – 2:00 p.m.

Hotel arrangements can be made with the official housing vendor onPeak, or you can register for the show and book a hotel room during the same session. If you don’t know the names of those needing hotel rooms, don’t worry. You can book your hotel reservation and go back and add the names at a later date.

Please be aware that ISSA has only one official housing partner: onPeak. You may be contacted by outside vendors claiming to be the official housing partner for ISSA Show North America 2019, but they are not.

My Show Planner makes it easier for you to plan your show experience so you get the most out of your time on site.

Using this tool, you can:

  • Explore the 100+ seminars, hands-on training workshops, and networking events offered, and schedule the specific ones you’d like to attend. (Be sure to purchase the ISSA All-Access Pass, certification workshops, and other optional events when you register.)
  • Browse hundreds of exhibitor listings, explore new companies, and save time by adding them to the list of exhibitors you want to visit.
  • Sync your My Show Planner schedule with ISSA Show Mobile App (available this fall) so you can have access wherever you are.

    The best part is that you’ll have your schedule at your fingertips throughout the entire event. Trouble logging in? Click here for help.

  • Book appointments with exhibitors to schedule dedicated face-to-face time.

Yes, however, full admission fees apply.

The ISSA Show Mobile App will be available for download on this website, in the Apple App Store, and Google Play in fall 2019.

Refunds may only be issued prior to October 31st, 2019 but are also subject to association approval. For refunds regarding membership, you will need to speak with a customer service representative. To request a refund for paid membership, please call 800-225-4772 to speak with a customer service representative. Write an e-mail to for refunds relating to tradeshow badges and education purchases.

Thank You to Our Sponsors

November 18-21, 2019
Exhibits:  November 19 – 21, 2019
Las Vegas, NV