IEHA, A Division of ISSA

Your Connection to The Cleaning Industry’s Event of the Year

Welcome IEHA members and hospitality professionals! You are a valuable part of the ISSA family and when you attend ISSA Show North America, you’ll not only be among your peers but also get the benefits of networking and innovation with colleagues from across the cleaning industry.

ISSA Show North America is the perfect event to build your skills, leadership and knowledge of executive housekeeping. You’ll learn about better housekeeping practices, exceeding customer expectations, secrets to passing inspection, and so much more. Plus, find the latest cleaning solutions from more than 700 exhibitors at the trade show. 

Make sure to register directly on the IEHA website for the IEHA Full Access Package. When you register, you’ll get access to education sessions specifically designed for facility managers and executive housekeepers. Plus, you’ll gain access to special areas on the trade show floor and special networking events.

Take advantage of education all four days of the show, November 18-21. View Hospitality Sessions.

See new cleaning innovations and attend theater presentations on the trade show floor, November 19-21. View ISSA Show Exhibitors.

To learn more about becoming a member of IEHA, a division of ISSA, visit

For questions about IEHA registration, or IEHA sessions and events at ISSA Show North America, please contact Michael at or 847-982-3451, or Kiaira at or 847-982-3471.

IEHA Track

How to Register

Register at Make sure the choose IEHA Full Access Package for access to all hospitality cleaning sessions, special events and the trade show floor.
Register Now

Where to Stay

You will be able to book your hotel room when you register for the event on the IEHA website. Bally’s Las Vegas is the hotel headquarters for IEHA events.
Book Your Hotel

What to Do

The Hospitality Track has sessions and events just for you with topics like hotel housekeeping challenges and customer experience.
View Sessions

Where to Go

Look for the Specialty Cleaning Area and the Specialty Cleaning Theater Booth 3300 on the trade show floor.
View Floor Plan

Show Highlights for IEHA Members

Speaker Ashli Johnson

X, Y, and Z: The ABCs of the New Generations

Tuesday, November 19, 9:30am-10:15am
Known as the ‘Hospitality Sharp Shooter’, Ashli Johnson’s professional career includes over 15 years of leadership, consulting and academic experience with top hospitality brands. As Chief Experience Officer, she founded Urbane Hospitality Group, a service engineering consulting practice in 2010. A fierce champion for inclusion in hospitality, she is the founder of Hospitality Leaders Today – HLT100 as a leadership development program for underrepresented minorities in 2016, and has served on several industry boards and committees for organizations such as the American Hotel & Lodging Association, Florida Restaurant & Lodging Association and the National Society of Minorities in Hospitality.

Hot Topic: Hotel Housekeeping Challenges and Solutions 

Tuesday, November 19, 8:30am-9:15am
Essential for all hospitality professionals, this session will present the results of a recent study published by IEHA and conducted by the University of Nevada, Las Vegas. The study explored the experiences of executive housekeepers and housekeeping managers’ in the hospitality industry and their commitment to the profession, as well as perceived organizational support. The results may or may not surprise you.

IEHA Special Events


IEHA Welcome Reception

Sunday, November 17, 6pm -8pm

Bally’s Las Vegas Hotel
Meet or get re-acquainted with colleagues from all over the world while you enjoy complimentary light snacks and beverages during this friendly mixer. It’s the perfect way to get set for a whole week of innovation, connections, and more education!

ISSA Welcome Reception

Monday, November 18, 6pm – 9pm

Bally’s Las Vegas Hotel
This reception promises to provide outstanding networking opportunities as well as a chance to meet with some major industry players. Members from all ISSA divisions, including IEHA and the Association of Residential Cleaning Services International (ARSCI) come together to socialize and connect.

IEHA Membership Meeting & Awards Reception

Thursday, November 21, 6pm – 8pm

Bally’s Las Vegas Hotel
Presented by Michael Patterson, MNA, MESRE – IEHA Executive Director and Council President – Zainuden Popoola, MESRE

Deming Principles Leadership Clinic

Monday, November 18, 7:30am-11:30am or 1:00pm-5:00pm

Participate in a custom “first-step” clinic with the W. Edwards Deming Institute®. This session is offered in two time slots on Monday and is only available to IEHA members.

You will learn how to shift your thinking and actions, looking through the Deming lens. Participants will experience Dr. Deming’s classic “red bead experiment,” with its timeless lessons and be introduced to 21st century explanations and demonstrations of the uniqueness and universality of the Deming philosophy.

Separate registration fee of US$199 when you register by September 17; US$299 when you register between September 18 and November 17; US $399 onsite registration.

IEHA is also offering three Boot Camps around the ISSA Show dates:

Thank You to Our Sponsors

November 18-21, 2019
Exhibits:  November 19 – 21, 2019
Las Vegas, NV